Many experienced eCommerce professionals will tell you that customer retention is the key to long-term success in the increasingly-competitive eCommerce industry, and they would be right. However, customer retention is but one part of the eCommerce success model, and the other is customer acquisition. Even though acquisition can be way more expensive than retention, you… Continue reading Most useful tactics to acquire and retain your ecommerce customers
Nowadays, you can’t have a successful business if you’re not constantly communicating with your customers and your online audience by a convenient mode of communication i.e., call. It doesn’t really matter if you’re running a beloved local shop or a global enterprise, the reality is that you need to have a strong communication strategy in… Continue reading 5 ways outsourcing your call center can help your company thrive
The best way to reach out to your client base is to do what you can to really understand their needs. Analyze the strengths and weaknesses of your business. You can do this with facts and figures using reporting tools, with google sheets integration for example, and also by contacting them through social media. There… Continue reading How to reach out to your customers?
Like many aspects of running a successful business, lead generation is an area that leaves a lot of people scratching their heads. Knowing where to look for potential customers a challenge that few people overcome, and this is just the start of this process, with collecting data and acting upon the leads you get being… Continue reading Find customers from nearly nothing: The art of lead
Running a business is a nuanced, intricate process. It involves hundreds of moving pieces, some of which are entirely dependent on your internal operations and how well you structure your business processes. Among a slew of those key pieces, one stands out as every modern brand’s main concern: customer satisfaction. Every single business out there… Continue reading How to enhance customer satisfaction?
There’s a whole lot of difference between how brick and mortar and online stores reflect upon potential customers. With the former, trust-building is a relatively easy process. With the latter, it is a difficult one and must take into consideration many aspects that act as indicators of legitimacy, and trustworthiness. In a real-life context, a… Continue reading How to build trust with customers?
A bit of knowledge about your customer base will do wonders for your sales, and while this is general marketing knowledge it does apply to pretty much every business under the sun. Bad marketing tactics can cause your sales to go flat at best and plummet at worst, and unfortunately, it’s true that many a… Continue reading How to know your customers and sell better?
Business online is among the most effective and efficient ways to improve your business. This can only happen when online marketing is done using the right ways at any given time. So, I’m discussing 5 smart strategies on how to build your business online. Search engine optimization. You need to collect information on how to… Continue reading 5 smart strategies on how to build your business online