Tag: Customer Service

  • Ways to reduce customer service wait times

    Customers waiting in a coffee shop

    Regardless of the company size and turnover, all you need is to shorten the customer waiting time who is expecting to get served quickly. As a business owner, you don’t want your customer to wait for more due to irrelevant things. It will then create a barricade between you and your customer. Imagine how weird […]

  • The benefit of phone answering services for small businesses

    Call center

    To compete with large and global business operations, you must investigate various cost-effective solutions for your type of business. Most small businesses, and even many medium-sized businesses, do not have the resources to employ their own staff to provide round-the-clock call coverage. Covering all of the employee salaries required for this venture is not the […]

  • How technology affects process servers?

    Colleagues shaking hands in office

    Some technologies are helping the legal profession and process servers. These include artificial intelligence (AI), blockchain, and surveillance devices. They are helping with compliance and tackling regulations more effectively and efficiently in terms of court deadlines, client communications, and offender manhunts. The legal profession has been considered an institution that keeps the same processes but […]

  • Customer success strategy – 10 factors to increase customer success

    Customer success strategy

    A customer success strategy is essential to the long-term viability of any business. This article will outline some of the key factors that should be considered when designing a customer success strategy. 1. Gain customer understanding. When developing your customer success strategy, the first factor is understanding existing customers and potential customers, which can be […]

  • How to improve your company’s customer service?

    Customer service

    Your business can’t exist without customers. Regardless of which industry your company is in, you must draw in new customers and maintain loyal clientele if you want your business to grow sustainably. You can’t accomplish these two goals if you don’t have a great customer service department. There is always room to improve how your […]

  • How to earn customer loyalty?

    Customer loyalty

    You may be in situations where you are enjoying a lot of customers who come into the business but never return, it is all about their loyalty that you are missing here. How can one earn that loyalty that customers keep coming back. Based on my own experience, it takes a lot of work in […]

  • How AI can delight your customers and improve branding?

    Artificial Intelligence

    Customer satisfaction is the aim of every business to maximize profits given the fierce competition in the market. Furthermore, customers’ knowledge and awareness have expanded tremendously recently, and so they choose to buy from companies that provide them with the most satisfaction and meet their requirements and expectations. As a result, taking your business to […]

  • How to create a useful help desk ticketing system?

    Help Desk

    Many businesses and companies worldwide have embraced the use of help desk ticketing systems to solve most of their customer’s issues. A ticket is basically an inquiry or request that a customer/client submits to the help desk for assistance. A help desk ticketing system is essential for businesses. They keep track of all outstanding issues, […]

  • Does Your Business Need a Receptionist? And, if So, What for?

    Image of a female receptionist attending customer in a very respectable manner.

    In the initial stages of growing a business and keeping costs as low as possible (especially in this current climate!) the last thing you might be thinking of is hiring a receptionist. You already answer the phones and answer emails successfully yourself, after all, right? Well, this year the receptionist industry has skyrocketed, with thousands […]

  • How to take your business to its next level?

    Take Your Business to its Next Level

    If you’re a small business owner, you likely have at least one thing in common with other entrepreneurs – you can see the big picture and visualize the future of your company. However, you may not always think about the smaller steps it will take to help you achieve long-term success. Here are some tips […]

  • Most useful tactics to acquire and retain your ecommerce customers

    eCommerce Customer Retention

    Many experienced eCommerce professionals will tell you that customer retention is the key to long-term success in the increasingly-competitive eCommerce industry, and they would be right. However, customer retention is but one part of the eCommerce success model, and the other is customer acquisition. Even though acquisition can be way more expensive than retention, you […]

  • 5 ways outsourcing your call center can help your company thrive

    Call Center

    Nowadays, you can’t have a successful business if you’re not constantly communicating with your customers and your online audience by a convenient mode of communication i.e., call. It doesn’t really matter if you’re running a beloved local shop or a global enterprise, the reality is that you need to have a strong communication strategy in […]