Business and technology shouldn't be difficult

Customer Service

The customer is always right – Here’s how to make them feel extra special

Published by Atul Kumar Pandey on June 8, 2022.
A woman with shopping bags

It’s reasonably common for a business owner to fixate on the simple acquisition of profit through reducing it to sales and other conversions. The objective is to bring in potential customers, get them over the line, and bank the revenue. But this narrow view will never yield the desired results, and there’s one key reason: […]

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Ways to reduce customer service wait times

Published by Atul Kumar Pandey on December 30, 2021.
Customers waiting in a coffee shop

Regardless of the company size and turnover, all you need is to shorten the customer waiting time who is expecting to get served quickly. As a business owner, you don’t want your customer to wait for more due to irrelevant things. It will then create a barricade between you and your customer. Imagine how weird […]

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The benefit of phone answering services for small businesses

Published by Atul Kumar Pandey on December 25, 2021.
Call center

To compete with large and global business operations, you must investigate various cost-effective solutions for your type of business. Most small businesses, and even many medium-sized businesses, do not have the resources to employ their own staff to provide round-the-clock call coverage. Covering all of the employee salaries required for this venture is not the […]

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How technology affects process servers?

Published by Atul Kumar Pandey on December 7, 2021.
Colleagues shaking hands in office

Some technologies are helping the legal profession and process servers. These include artificial intelligence (AI), blockchain, and surveillance devices. They are helping with compliance and tackling regulations more effectively and efficiently in terms of court deadlines, client communications, and offender manhunts. The legal profession has been considered an institution that keeps the same processes but […]

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Customer success strategy – 10 factors to increase customer success

Published by Atul Kumar Pandey on November 4, 2021.
Customer success strategy

A customer success strategy is essential to the long-term viability of any business. This article will outline some of the key factors that should be considered when designing a customer success strategy. 1. Gain customer understanding. When developing your customer success strategy, the first factor is understanding existing customers and potential customers, which can be […]

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How to improve your company’s customer service?

Published by Atul Kumar Pandey on July 29, 2021.
Customer service

Your business can’t exist without customers. Regardless of which industry your company is in, you must draw in new customers and maintain loyal clientele if you want your business to grow sustainably. You can’t accomplish these two goals if you don’t have a great customer service department. There is always room to improve how your […]

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How to earn customer loyalty?

Published by Atul Kumar Pandey on July 23, 2021.
Customer loyalty

You may be in situations where you are enjoying a lot of customers who come into the business but never return, it is all about their loyalty that you are missing here. How can one earn that loyalty that customers keep coming back. Based on my own experience, it takes a lot of work in […]

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How AI can delight your customers and improve branding?

Published by Atul Kumar Pandey on June 13, 2021.
Artificial Intelligence

Customer satisfaction is the aim of every business to maximize profits given the fierce competition in the market. Furthermore, customers’ knowledge and awareness have expanded tremendously recently, and so they choose to buy from companies that provide them with the most satisfaction and meet their requirements and expectations. As a result, taking your business to […]

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How to create a useful help desk ticketing system?

Published by Atul Kumar Pandey on December 30, 2020.
Help Desk

Many businesses and companies worldwide have embraced the use of help desk ticketing systems to solve most of their customer’s issues. A ticket is basically an inquiry or request that a customer/client submits to the help desk for assistance. A help desk ticketing system is essential for businesses. They keep track of all outstanding issues, […]

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Does Your Business Need a Receptionist? And, if So, What for?

Published by Atul Kumar Pandey on October 14, 2020.
Image of a female receptionist attending customer in a very respectable manner.

In the initial stages of growing a business and keeping costs as low as possible (especially in this current climate!) the last thing you might be thinking of is hiring a receptionist. You already answer the phones and answer emails successfully yourself, after all, right? Well, this year the receptionist industry has skyrocketed, with thousands […]

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Categorized in Business and tagged in , .