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A quick guide to the different types of help desk software
Help desk software is a platform that comes with a set of tools used to collect, organize, report, and respond to customer interactions. You’ll find modern help desk solutions in practically every industry and in…
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How to create a useful help desk ticketing system?
Many businesses and companies worldwide have embraced the use of help desk ticketing systems to solve most of their customer’s issues. A ticket is basically an inquiry or request that a customer/client submits to the…