Customer Satisfaction

The customer is always right – Here’s how to make them feel extra special

A woman with shopping bags

It’s reasonably common for a business owner to fixate on the simple acquisition of profit through reducing it to sales and other conversions. The objective is to bring in potential customers, get them over the line, and bank the revenue. But this narrow view will never yield the desired results, and there’s one key reason: […]

Ways to reduce customer service wait times

Customers waiting in a coffee shop

Regardless of the company size and turnover, all you need is to shorten the customer waiting time who is expecting to get served quickly. As a business owner, you don’t want your customer to wait for more due to irrelevant things. It will then create a barricade between you and your customer. Imagine how weird […]

Customer success strategy – 10 factors to increase customer success

Customer success strategy

A customer success strategy is essential to the long-term viability of any business. This article will outline some of the key factors that should be considered when designing a customer success strategy. 1. Gain customer understanding. When developing your customer success strategy, the first factor is understanding existing customers and potential customers, which can be […]

How to improve your company’s customer service?

Customer service

Your business can’t exist without customers. Regardless of which industry your company is in, you must draw in new customers and maintain loyal clientele if you want your business to grow sustainably. You can’t accomplish these two goals if you don’t have a great customer service department. There is always room to improve how your […]

How to earn customer loyalty?

Customer loyalty

You may be in situations where you are enjoying a lot of customers who come into the business but never return, it is all about their loyalty that you are missing here. How can one earn that loyalty that customers keep coming back. Based on my own experience, it takes a lot of work in […]

How AI can delight your customers and improve branding?

Artificial Intelligence

Customer satisfaction is the aim of every business to maximize profits given the fierce competition in the market. Furthermore, customers’ knowledge and awareness have expanded tremendously recently, and so they choose to buy from companies that provide them with the most satisfaction and meet their requirements and expectations. As a result, taking your business to […]

Here’s how the HR managers can ensure customer satisfaction

HR manager

Among the different parameters that are used to measure the organization’s success, customer satisfaction has always remained a high priority over the years. Many entrepreneurs consider that ensuring customer satisfaction is highly expensive and very difficult. Well, if you are one of them, you are definitely not alone, but at the same time, you have […]

Why online reviews matter for your online business? Does it influence sales?

Reviews

In this internet age, everything is getting transformed into the online form offline. The emergence of online service recently happened is due to the advancement in the internet and networks. With each new generation, the internet has been developed. With smartphones’ existence, more and more people are leaning towards the internet in their day-to-day lives. […]

How to create a useful help desk ticketing system?

Help Desk

Many businesses and companies worldwide have embraced the use of help desk ticketing systems to solve most of their customer’s issues. A ticket is basically an inquiry or request that a customer/client submits to the help desk for assistance. A help desk ticketing system is essential for businesses. They keep track of all outstanding issues, […]

Do Reward Schemes Positively Affect Customer’s Loyalty?

Reward Schemes

Reward schemes have become a staple of marketing in the never-ending quest to secure customer loyalty. From having a card stamped when you buy coffee to get points when you fill-up with gas or do the weekly grocery shopping, loyalty schemes, and inducements to try a certain store such as through the use of POS […]