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How Scorecards Improve Call Center Performance
An agent pauses, unsure of what to say. Another speeds through a call, skipping over key details. Customers, frustrated by conflicting answers and unresolved issues, keep calling back and looking for clarity, but the same…
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How does voice AI revolutionize customer support?
In recent years, Voice Artificial Intelligence or AI has come out as a groundbreaking technology transforming the field of customer support services. By tapping into the potential of AI and natural language processing, it empowers…
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How to create a useful help desk ticketing system?
Many businesses and companies worldwide have embraced the use of help desk ticketing systems to solve most of their customer’s issues. A ticket is basically an inquiry or request that a customer/client submits to the…
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Tech-related problems that may hinder your business success
Technology has dramatically improved the way companies in a wide range of niches and industries conduct business. However, when technology is not properly utilized, it can be a detriment and may impede operational growth. The…